Screen freezes and jumps around

[AndreaDitcher]

My Fitbit Versa has been acting up. The screen dosent let you do anything. And then it will randomly start flipping through all the apps and stuff on it's on own and it like twitches. I have restarted it a million times. Even unpaired it and synced it. 

[NellyG]

Hi @AndreaDitcher Try a factory reset (settings app and scroll down to About) assuming you can navigate there. If you cant try the button method. If that doesnt help then Support is your only option.

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.