Screen is foggy and white

[KBender7]

Hi! My Fitbit versa (about a year old) just started acting weird. The screen is foggy and there's a white shadow that appears either in the center or out at the edges. It just randomly started today. I had been outside in light rain a bit but the watch was under my sleeve. I've had it out in the rain before but I've never taken it swimming or in the shower. I restarted to no avail. Is it toast? How can I fix it?

[JuanJoFitbit]

@KBender7 Welcome to our Fitbit Community! Regarding the fog and white shadow that appear in your Versa screen, let me go ahead and forward your case to our Support team since the restart process didn't fix the issue, unluckily.

They'll be happy to review your case and follow up in order to provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[pehayman]

Hi 

I am having the exact same problem. What should I do about this?

[JuanJoFitbit]

@pehayman Thank you for joining us in this thread and our Fitbit Community! Since your Fitbit Versa's screen is also foggy, please restart it as described in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[bnritchie21]

Hello!

I'm having the same issue. I followed the reset and charged suggestion twice and it's still happening. Lmk how to proceed.

Thanks!

[JuanJoFitbit]

@bnritchie21, thank you for participating in our Fitbit forums. Since you mentioned that your Versa's screen is still foggy, let me go ahead and forward your case to our Support team so they can investigate further and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[LineASA]

Hi, 

I am also having the same issue. I have Re started twice. And left the watch charged for 3 hours turned off and I still have the issue. 

if I try the factory reset option could fix the issue?

many thanks 

[JuanJoFitbit]

@LineASA, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the display issue that your Fitbit Versa's display is experiencing, I appreciate the time spent trying the restart process before contacting our forums.

Regarding your inquiry, yes, please try a factory reset. To do so, please follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, monitor it and see if the issue gets fixed.

Let me know how it goes.

[bnritchie21]

Hello,

I followed the instructions and still have the same issue.

Next steps?

[JuanJoFitbit]

@bnritchie21, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email and provided some instructions. Please check out your email account and reply to their email in case you have additional questions.

I'll also be around in case you need further assistance.

[SteffonPlants]

I am having the exact same issue! I thought it was the clock face I chose at first, but I contacted the clock face developer and he said it's a problem with the watch. I have the original Versa for about 2 years now I think, and otherwise it's been great. I thought it had gotten wet, but I had gone swimming with it almost a year ago with no problems at all, and don't get it wet really. I put it with some desiccant packs for a few days and that didn't do anything, so I don't think water is the problem. Will FitBit give us compensation or is it still under warranty?

I tried this method 3 times and it did not work. My normal clock face reappeared.

Moderator edit: merged reply

[JuanJoFitbit]

Hi @SteffonPlants, thank you for joining us in this thread. Since the issue persists even after trying the recommended troubleshooting steps, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll also be around if any question arises.

[Mwil8]

Hi I am also having problems with a foggy screen on an inspire 2 it's only 3 months old. Did try the restart and charge but no change. What should I do next?

[JuanJoFitbit]

Hi @Mwil8, thank you for participating in our Fitbit Community. Thank you also for trying the restart process before contacting our forums. Since the issue persists, I'll send your case to our Customer Service department and they'll be happy to find a solution. Keep an eye on your email account.

Let me know if you have any questions.

[Fiascovask]

Hi! I have this same issue with my Fitbit. I’ve tried restarting numerous times and let it charge for hours and tried again with no luck. Let me know what we can do! I already miss my tracking and it’s been 3 days 😭

[JuanJoFitbit]

Hi @Fiascovask, thank you for joining our Fitbit Community. I appreciate the time spent trying to get your Versa back to life. I totally understand how you feel about this. However, I'd like to help you and provide assistance.

Please let me know if your Fitbit Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch again for 2-3 hours and see if it turns on.

Looking forward to your response.

[Fiascovask]

Hi there!! Yes it does vibrate when placed on the charger - when I try to reset it, it’s like you can see the screen is trying to do something but it comes across cloudy and then goes back to black. I had it fully charged again before trying to reset again, and still no luck! I can see it’s charged/charging through the app, but nothing on the watch itself.

Thanks!

Sent from my iPhone

[JuanJoFitbit]

Hi @Fiascovask, thank you for getting back and trying the troubleshooting steps shared previously. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be glad to follow up and assist you accordingly.

Let me know if you have any questions.