Screen is just blank and dark

[lneylon]

Was in charger all night and now just a dark screen

[DramaQueenDiva]

When you move your arm to check the time, does it light up again?  Does it respond to any button presses or taps?  I'm just trying to see if it's acting normally or if there's some sort of a firmware issue with it.  

[Chevelle68]

I have the same problem, does not respond to any type of function. 

[Marrrmaduke]

@Chevelle68 @lneylon Let's try rebooting your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes. 

[Chevelle68]

Tried numerous times for different lengths of time, logo never flashed. 

[Marrrmaduke]

@Chevelle68 ok, try factory reset using all buttons:

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If this fails, I'm afraid you will need to contact Customer Support as this might be a hardware issue.

[lneylon]

No.. that did not work..
Back of fitbit is flashing red/green on second bar

[Marrrmaduke]

@lneylon it seems like the tracker is on, but there might be a hardware issue. At this point I recommend contacting customer support for guidance.