Screen not lighting up

[KaoriVenna27]

Had my Versa since June, never had any issues with it till recently, when I press the button on the left side to display the time, the screen won’t light up at all. If I press the buttons on the right I feel it vibrate like it is working, but not displaying anything. Then suddenly when I move the actually Versa certain ways it will light up. Not to sure what’s going on or what to do from here.

[Marrrmaduke]

@KaoriVenna27 Have you tried rebooting your tracker several times by pressing and holding the left and bottom right buttons until fitbit logo flashes? If this does not help, try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

[Kaylachristine1]

I have reset and factory reset my versa 10+ times now and nothing is happening. I bought it 3 days ago.

[Marrrmaduke]

@Kaylachristine1 Then at this point you might have to reach out to Customer Support. This may be a hardware issue.