Screen not working / Contact Us Link not working on website

[steph.kini]

Hello everyone. 

I seem to be having an issue with my screen- and from reading online it seems to be a VERY common issues.  I am trying to reach out to someone directly in the support department, but the link on the web page is telling me that "this page is not available"

Could someone in FitBitLand look into this for me and get my info to the best person to help?

Thank you!

[Odyssey13]

Hello and welcome to the forums @steph.kini 

You're right, that link is not working. Thank you for reporting it. I've notified a moderator to come see your post and give some assistance.

[AndreaFitbit]

Welcome to the Fitbit Community @steph.kini! I'll be glad to assist you with your Versa screen not working inquiry.

Thank you for reporting that the Contact Us link is not working either. Our team is working to fix it as soon as possible. 

Before getting you in touch with support could you please confirm that you have already restarted your device. Are you able to see something on the screen?

Thanks for your assistance @Odyssey13. 

I'll be here if you need further assistance. 

[steph.kini]

Hi again,

Yes, I have restarted and still do not see anything on the screen. Super
disappointed in your product right now after reading heaps of reviews
saying the same thing.

[AndreaFitbit]

Thanks for getting back to us and for confirming your device's restart @steph.kini. I'm sorry you feel super disappointed, let me hep you out. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Let me know how it goes.