Screen on Versa showing hazy vertical and horizontal lines.

[Nimesh17]

I have baught this verse 2-3 months ago but I haven’t use regularly. I notice this problem when I turned it on after 1 month screen pop like this hazzy and vertical and horizontal lines and discolored. Please help me out. 

Moderator Edit: Clarified Subject.

[NellyG]

Try restarting it several times. If that doesnt fix it you will need to contact Support (link in my signature)

Restart your tracker

[MarcoGFitbit]

Hello @Nimesh17, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG, thanks for all your help. 

@Nimesh17, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Ebethcollins]

I have had the same issue starting last night. I shut down my versa, restarted, charged overnight. The screen is now black and not responsive! I have had the Versa for 6 months and wear it most days. Help!

[MarcoGFitbit]

Hello @Ebethcollins, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to share your experience and let us know the troubleshooting steps you've tried so far. I reached out to our Support Team and it seems you have already a case created with them and they were able to provide you more options. 

In case you need anything else, please feel free to let us know, have a great day. 

[Picasso35]

I had random vertical lines upon waking this morning.  I did a restart and put it on the charger.  My phone app shows it is fully charged and working but I do not have anything but a black screen.  I received this as a Christmas gift so it's only 2 months old.  

[MarcoGFitbit]

Hello @Picasso35, have a warm welcome to the Fitbit Community. 

I appreciate you have joined the conversation and for letting us know about the issue you're experiencing. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Espeyranch]

I am having the same problem with my versa and I have only had it since December. This has been my only problem, but since I can’t use the Versa, it’s a major issue!

[Ladrian518]

I’m Having the same issue all of a sudden! 2 weeks ago after I had it charging I noticed once I took of off the charger it had this issue & it hasn’t changed back.  I’ve only had it since Christmas as well and it’s in very good condition. Do I need to use my warranty to exchange it/fix this issue?

[Espeyranch]

It seems to happen more often with the versa. I hope they can help fix the problem or replace our Fitbit.

[Picasso35]

Yes. I reported it and they contacted me via e-mail. I had to take a picture of it with a return number and they sent me a new one. They can track it via the app to tell if it’s not working correctly. If you have any more questions, let me know.

Sent from my iPhone

[Ladrian518]

Is it best to email customer service about the issues or call? Do you have the contact info for either/know where I can find it so O know I’m contacting the right people to get this resolved. Thanks again for all the help! 😁

[Ladrian518]

How do you report it to them?
--
Sincerely,

Lindsey Adrian

[CeruleanSkye]

I got my Versa for Christmas (2018) and this past week the battery is draining fast and I’m having the same hazy vertical lines.

I’ve restarted several times, charged overnight, changed my clock face I’ve been using for months to a simple Fitbit one... but to no avail.

It wasn’t even logging steps for a while. I love my Fitbit. What can we do???

[Picasso35]

Someone from this board contacted me and I was sent a new one.

[Burgercartwheel]

I have exactly the same problem!

But my battery is fine

Anyone help? 

[Picasso35]

I did not have a battery problem either. It just quit working. I was contacted on this site on how to return. Hopefully someone will reach out to you soon.

Sent from my iPhone

[fultsee7]

I am having the same issues.  I received a text and looked down and screen was small and dim with discolored screen of death look.  I have had it since Christmas and hasn't been around water at all.