Screen on at all times when Quick View is off.

[Deven1981]

I've set my fitbit as not wake up screen.

So the screen must go on only when I double tab screen or i push a button.

The thing is. My screen wakes up the whole day long whenever it wants. If I'm at work a see the screen gets on just when I move my arm. I don't push any button, I don't tab the screen... The option screen wake is on Manuel.

Restart did not help. What can I do. It's not normal, it drains my battery for nothing. 

Moderator Edit: Clarified Subject.

[WendyB]

Are you talking about quick view? If so go under settings and turn it to off

[Deven1981]

Hi, quick view is off in my android app 

[Marrrmaduke]

@Deven1981 try toggling on off screen wake on your versa. also reboot the tracker several times. just a note: screen will wake if you bump the tracker.

[Deven1981]

I toggled the screen setting several times. And on and of I did 1 time to.

I know the versa wakes on double tab. But this issue happens random on no tabs. 

Thx

[Marrrmaduke]

@Deven1981 does it always wake up when you lift your hand? In other words, do you have an impression that turning off the screen wake and quick view features doesn't work? Or, does it wake up only sometimes? Perhaps, you could set wrist placement setting to Dominant. I never used that feature for anything other than making versa less sensitive during activity but it doesn't hurt to try. As a last resort, you can perform factory reset. This will wipe all data from your versa, so please sync.

[Deven1981]

It happen sometimes. I gonna check the dominant wrist option.

Edit, does not work

[MarcoGFitbit]

Hello @Deven1981, I hope you're doing well, it's nice to see you around. I appreciate all your help @WendyB and @Marrrmadukem I hope you have a great day. 

@Deven1981, thanks for your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment, if you have already tried the troubleshooting steps provided by @Marrrmaduke and @WendyB, I would like to suggest you to perform a factory reset on your device. 

Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

I hope this can be helpful, give it a try and let us know the outcome.