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Screen on the watch lights up but it is frozen

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‎09-03-2018 09:02 - last edited on ‎10-29-2019 13:06 by Moderator Alum

‎09-03-2018 09:02 - last edited on ‎10-29-2019 13:06 by Moderator Alum

Having trouble with Versa screen. The app is running and I've done all applicable trouble shooting ideas. When I go to the Fitbit app to choose an app it says my phone won't t except additional apps. My screen on the watch lights up but it is frozen. I can't get anything on it. I've checked all signals and is good on my phone 

 

 

Moderator edit: subject updated for clarity

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‎09-03-2018 09:29

‎09-03-2018 09:29

Which App Vic?

Your Versa can handle up to 39 Apps before full.  Info

If it is your mobile rejecting the addition, what kind is the mobile and name of the App?

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WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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