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Screen ripped off the body - suggestions needed

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‎08-19-2019 19:09 - edited ‎08-19-2019 19:14

‎08-19-2019 19:09 - edited ‎08-19-2019 19:14

Issue at handIssue at handAfter a year and one month of usage and ownership, the screen of my Fitbit has completely ripped off the body while taking a shower. Since Fitbit won't stand behind the quality of their products and replace it, any tips on how to put this back together? Maybe glue the screen back to the body? How about the electrical pieces that were connecting the screen and the hardware that were also ripped off? Maybe scotch tape them back together?

 

Any help and thoughts would be greatly appreciated.

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‎08-20-2019 16:02

‎08-20-2019 16:02

Hello @samrob08 it's nice to see you again participating here in the Community Forums, welcome back.

 

I appreciate all the information and the picture that were shared in your post, sorry for the inconvenience you're currently experiencing with your Fitbit Versa. I was informed by our Customer Support team that they already provided you information related to this situation, therefore, I suggest you to get in touch with them if you have any additional questions about the outcome of your case.

 

Keep in mind that we do not recommend our users to manipulate the Fitbit products to avoid any further inconveniences. Please check our warranty policies here. 

 

I'll be around.

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