Screen turned black, no reaction

[animorimis]

Hello, 

My fitbit versa 2 has turned black and not responding. It’s fully charged and the sync in app it’s working but it’s not displaying anything on the band screen. Please advise.

[Berta4646]

Me as well

[Molliecake]

Me too !

[cathscoffee]

Yes mine doing the same. It switched it’s self off a couple of hours ago and I only charged it yesterday. 

[Cool-Granny]

Mine as well!

[rdcomfort]

Same here. How do we contact FitBit to fix this? 

[MrsKamar]

I have the same except sync stopped, too. Only had it a few months.

[Sclare788192]

The face of my Versa 2 has gone black with no information being displayed.  It will also not sync with my mobile device.  How can this be fixed?  

[Sclare788192]

It appears now that the problem has repaired itself.  My Versa vibrated, information was displayed on the face, and it has synced to my mobile device.  Anyone know why this happened?  

[Lark08]

Same here. What’s going on?

[Lark08]

I just turned my iPhone off and back on and my Versa 2 is working again and has synced. 

[Chateecathy]

Me too. I think it’s because I cancel the Premium Trial. I guess that’s not it. I’m sick of this tracker. I think I’ll go back to my analog watch and gym

[Nerakmusic]

Me too. Turning my iPhone off and restarting did not help. 

[SunsetRunner]

Ok guys, my fitbit has done the same thing!! This is crazy!!! It won't sync with my mobile device, and it is also fully charged! I will try what others have tried and turn off my phone and pray that it helps......