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Screen wake is no longer working on my Versa 3

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‎08-15-2023 05:22 - last edited on ‎08-15-2023 06:06 by Fitbit Moderator

‎08-15-2023 05:22 - last edited on ‎08-15-2023 06:06 by Fitbit Moderator

I have only had this versa 3 for 3 months and it suddenly won't wake up even though I have switched off sleep mode. 

Moderator Edit: Clarified subject

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‎08-15-2023 06:09

‎08-15-2023 06:09

Hi there, @DebbyK66. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Have you checked if by any chance the screen wake feature didn't turn off? To do so, swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't work, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎08-16-2023 03:52

In response to MarreFitbit

‎08-16-2023 03:52

I tried both of these things. Neither worked.

Debby Kulikovsky
Sent from my iPhone
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