Screen won't swipe, not sensitive to tap

[lkd1]

Versa arrived yesterday.  Set it up with phone app, it synchs, etc.  BUT the Versa screen won't swipe!  Not sensitive to taps, double taps, etc.  I have tried restarting by holding left+bottom right buttons many times.  Still no screen touch sensitivity.

[swim4lifekac]

You might want to call support for this issue. ..

[Sticman]

I have the same problem. Mine used to swipe but no longer does. And the touch screen is not operable.

[SunsetRunner]

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@Sticman wrote:

I have the same problem. Mine used to swipe but no longer does. And the touch screen is not operable.

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Do a RESTART and do it several times if necessary.

[lkd1]

I ended up returning the watch and getting a refund. Not interested in
something that takes so much time (days) to set up, then doesn't work.
Would not consider another fitbit watch purchase until they upgrade their
software.

--

Lin DeNoyer
Spectrum Square Associates Inc
755 Snyder Hill Road
Ithaca NY 14850 USA

Be kind whenever possible. It is always possible. Dalai Lama

[Sbryant20]

This is the worst advice ever!  Why would your even post if you can't give a valid solution. 

[BarryBoy]

I've had mine a month and has developed the same problem.

[BarryBoy]

But that's exactly what you've done. I assume people are warning that this is a common rather than isolated fault and that Fitbit needs to rectify the issue.

[Mohit0712]

I am too facing the same issue

[lkd1]

I returned the device.


Lin DeNoyer
Spectrum Square Associates Inc
755 Snyder Hill Road
Ithaca NY 14850 USA