I have been wearing my Fitbit Versa 2 for about a month. This morning it synced around 6:30 and nothing since. I was sleeping, so it wasn't because of any trauma to it. I have read through any and all help features which basically say to hold the button for 10 seconds. Still nothing. The charge is medium, so that is not an issue. Some of the notes show to push the left and back buttons, but for the life of me I can't find a second (back) button anywhere, so I am assuming it may be referring to a different version.
I do have a premium membership and did change the clockface back to the original fitbit face, but that did not help either.
I've seen the responses from fitbit on all the questions people have on this forum and am disappointed in the lack of concrete help, mostly it just points back to the help pages that are readily available. Has anyone had any luck through customer support? This was a big purchase for me and I'd hate to have it be for naught.
As I am sure everyone is with their fitbit, it is an integral lifeline for me to keep motivated and moving forward and I feel that just being able to look at all the results I have been making are what motivates me to keep going. Any help would be greatly appreciated.
