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Screens coming off any improvement in construction in versa 3

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‎07-18-2021 02:10 - edited ‎07-18-2021 02:12

‎07-18-2021 02:10 - edited ‎07-18-2021 02:12

I had to contact fitbit support today for the third time in just over two years with the issue that the screen of my versa had come off. First two instances were with the original versa and in October of last year I decided to use my replacement offer to get an upgrade to a versa 2 hoping that the screen construction (or rather the fixing of the screen in the case) would have improved. But barely nine months later same happens. Am I just unlucky or is it aa weak pont in the unit. Also wondering is this an issue that still happens in newest models versa 3 and sense or have they found a solution. 

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‎07-20-2021 18:13

‎07-20-2021 18:13

Thank you for visiting the Fitbit Community, @RevanLi.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. 

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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