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Screens stays on "Data not cleared Sync & try again"

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‎03-29-2020 23:21

‎03-29-2020 23:21

I'm using a Versa 2 together with  Sony ZX 1 and Windows 10 PC

Yesterday I used the developer mode to use my own build clockface this all worked fine. But after reset it stayed on "Data not cleared Sync & try again" with a big red cross. However  I'm not able to re-sync from laptop or telephone. Can you please help me out?

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‎03-30-2020 08:29 - edited ‎03-30-2020 08:29

‎03-30-2020 08:29 - edited ‎03-30-2020 08:29

Hi @FitRobert, welcome to the community.

 

It sounds as though your Versa 2 has been factory reset. 

 

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa from there. Then go back into the Fitbit app on your phone and set-up device - Versa 2 - replace device. Follow the setup steps and this should hopefully get rid of the error. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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‎03-30-2020 08:29 - edited ‎03-30-2020 08:29

‎03-30-2020 08:29 - edited ‎03-30-2020 08:29

Hi @FitRobert, welcome to the community.

 

It sounds as though your Versa 2 has been factory reset. 

 

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa from there. Then go back into the Fitbit app on your phone and set-up device - Versa 2 - replace device. Follow the setup steps and this should hopefully get rid of the error. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-31-2020 11:44

In response to N8teGee

‎03-31-2020 11:44

@N8teGee  Thanks it worked. I’m again a happy Fitbit user!

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‎03-31-2020 11:45

In response to FitRobert

‎03-31-2020 11:45

Great, I'm glad to hear this! 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎05-30-2020 03:51

In response to N8teGee

‎05-30-2020 03:51

mine is not working

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