Second Versa to Bite the Dust in 9 Months

[SamB22]

Curious to know how many Vera users have had to replace their Versa's once or twice (or more) within the first year? I am frustrated because I love my Versa, but I don't love that it is not reliable enough to even make it through one full year. I bought my first Fitbit 3.5 years ago - the Charge HR. I had one warranty replacement during the first year I had that. Figured it was a one off. Then last May I bought the Versa - even upgraded to get the fancy woven band. The screen one day went all pixlelated and eventually black, so I replaced it. Not more than 3 months later, I have yet another black screen. Tech support via the chat was all the same, and I've been told my only option was to receive a second warranty replacement. I had the option of paying an extra $50 for the equivalent of the Apple Watch and stayed with Fitbit because I love the Fitbit Community....but at this point, my lack of options is incredibly dissapointing. After pushing hard, I was told I could have 50% off the Charge 3 or the Iconic should I decided to get a different FItbit. The Charge 3 doesn't do everything the Versa can...so to pay MORE for a watch that has less capabilities was laughable. The Iconic was semi-interesting but even at 50% off, it's $135...and after a frustrating year with their most expensive, 'nicest' option (at the time), I'm absolutely not about to throw that much more money into another product. I asked if I could apply the full purchase price of the Versa towards another product and it was a hard 'no'. I feel like they know the Versa is a terrible product and aren't standing by it. At the point my only option is to get yet another refurbished warranty option and to hope it lasts more than 3 months. I'm assuming this is a pretty frequent experience people have...am I wrong? 

[Marrrmaduke]

@SamB22 I am really sorry to hear that it's the second Versa that has died on you. To answer your question, though I have not had any issues with my device (and I've had it since day 1 of the release), I have seen posts from several users on this forum complaining about the multiple replacements. So, yes this can happen. I think it's worth remembering a rule of thumb that for every 100 happy users, there's bound to be an unhappy one. People come here to seek answers, solutions to the issues they're experiencing with their trackers. Rarely, happy customers post here. My advice would be to accept the replacement. It's definitely better than no device at all or much more expensive unit, which as you pointed out you might not like. Hopefully, there will be no need for another replacement after this one. Good luck.