Sense won't charge nor vibrate

[aprilnemo]

Hi purchased a Fitbit sense in May this year.  Now it doesn’t vibrate and I’ve trouble shooted it to try and fix. No luck. 

And it’s always been difficult to charge as I’ve had to put the watch EXACT on the charger and if i  touch it just slightly at all it knocks it off charge.  Now it seems to be even more sensitive. Abd I have to try a few times to make sure it’s charging.  

it’s infuriating me and I’ve gone totally off Fitbit, even though I’ve signed up to be a premium member.  

I want a refund or replacement.  Can someone contact me to arrange this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @aprilnemo. Thanks for trying to troubleshoot the issues with your Sense before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you've followed the troubleshooting steps provided in these help articles Why isn't my Fitbit device's battery charging? and Why didn't my Fitbit device alert me?

If none of the above have worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.