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Sent a defective replacement. Now I'm *FLAGGED IN THE SYSTEM*

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‎12-17-2019 16:44

‎12-17-2019 16:44

After a 40+ minute chat and 30 minutes on the phone, I still won't be told why I have to send my defective replacement (less than 3 weeks old) back BEFORE they will send me a working one. I might get a refurbished one. THIS IS UNDER WARRANTY. TERRIBLE CUSTOMER SERVICE.

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‎12-17-2019 18:54

‎12-17-2019 18:54

Honestly speaking I don't see anything wrong in such request by Fitbit support.

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