Sent my Versa 2 in for replacement and they act like I didnt

[CSIII]

For the second time in 2 years, my versa2 overheated and then stopped working.

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It occurred within a year, and I filed a claim, but, because I was out of town when it broke, I had to wait two weeks to mail it ack to Fitbit.

.it's been over a month, and no response! 

I used the USPS label they sent me, and now they act like I never purchased the Versa2!!!! 

Total ripoff by Fitbit.  I doo have the original box, but, they are making it impossible to follow up.

What can I do?

[Guy_ · Accepted solution]

Hi @CSIII - try chat with them via the Fitbit app, click profile photo, Help & support, Contact Customer support.

[CSIII]

Thank you, I finally was able to get through, and they say they are going to help.

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I'll update once I get the replacement.