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Set up new Versa 2 to existing Fitbit account

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‎02-13-2021 23:39 - last edited on ‎02-14-2021 13:07 by

‎02-13-2021 23:39 - last edited on ‎02-14-2021 13:07 by

I bought a new verse 2. I am trying to set it up but it won’t let me use my email. It says it is connected to another device which is my old Versa. How do I delete my old watch. I deleted the app and re installed it but that didn’t work? Thanks 

 

 

Moderator edit: subject for clarity 

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‎02-13-2021 23:46

‎02-13-2021 23:46

Hi @suzanne.malone  you have to tell the app you have a different Fitbit. click for directions. What you're doing is setting up a new device on an existing account. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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