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Set up to original account

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‎01-10-2020 14:53 - last edited on ‎01-19-2020 16:11 by

‎01-10-2020 14:53 - last edited on ‎01-19-2020 16:11 by

I have had my fitbit for a year a year.  I've had 2 other fitbits but my husband set this up in a new account I would like to add this device to my original account .  On this account it hasn't been tracking the number of steps that I have taken.

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‎01-19-2020 16:10 - edited ‎01-19-2020 16:14

‎01-19-2020 16:10 - edited ‎01-19-2020 16:14

Welcome to the Fitbit Community, @knitterbaker. I am sorry for the delayed response. 

 

Thanks for the details mentioned. If you would like to add the device to your original Fitbit account, please follow these steps:

 

1. Log into your original Fitbit account. 

2. Tap the Today tab, and tap your profile picture.
3. Tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.

 

You can find more information about setting up a device in this help article: How do I set up my Fitbit device? If you don't see your tracked steps on your account, please make sure your device is syncing. 

 

Let me know how it goes. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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