Setting up Versa 3 when phone is not compatible with the app

[Johne1979]

My phone is not compatible with the latest Fitbit app so I tried downloading the app to my laptop instead. That seemed to work well enough (my laptop tells me it has synced with the Versa 3) however, the watch will not get past a message telling me 'To start download the app'.

So I currently have a brand new Versa 3 which I cannot even use to tell the time. Help!

[Odyssey13]

Hi @Johne1979  what phone do you have? Only compatible devices will work with a Fitbit. click to read

[Johne1979]

I have a galaxy s6. Yep, it's old. Can I not get the fitbit to work at all without a compatible phone? I thought I'd have limited functionality but surprised it won't work at all. Nothing to do but send it back for a refund then?

[Odyssey13]

@Johne1979  it needs Android 10 right now to use all the features. You have a friend who can let you set up on their smartphone?

[Guy_]

Hi @Johne1979  - there is no longer a version of the Fitbit App available for an S6, it was removed from the store.

You won't be able to use the most useful features, like notifications without the app on your phone so get a refund immediately.

[Rich_Laue]

Once you have it setup, it will have limited function. It wants you to load the firmware. Beg, borrow a friend's phone load the fitbit app, log into your fitbit account. You should see the option to update the tracker. 

After updating, the clock and other functions will work. Chris 

[Guy_]

@Rich_Laue- there would be so many missing features without an attached phone, what is the point? No Voice assistant, No calls, No notifications, etc.

@Johne1979  would be much better off with a Samsung watch which will work fully with his S6 phone.

Samsung smart watches all work from Android 6, Garmin from Android 7. Fitbit only from Android 10.

There may be others that will work too, just not anything Fitbit.