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Setting up Versa in family account

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The Ace tracker is not what my son wanted. I am fine with him having a Versa. We bought it for him for his birthday ... now I am having a difficult time adding the device to his account on our family account. How do we set it up to his account without creating a new account with a fake dob bypass?

 

 

Moderator edit: subject for clarity

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8 REPLIES 8

The new kids account will not work with a versa, only the ace.

 

The versa can only be used to set up an adult account which has an age restriction of 13. The only was round that is to use a fake dob - but you will be breaking the terms of service if you do that.

 

Bottom line is that the ace is the only fitbit for kids.

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A warm welcome to the Community @Dminnici and @SteveH thanks for stopping by.

As mentioned by our friend here, Fitbit Ace is the only tracker Fitbit has for kids and, therefore, is the only one that a kid account will accept. The Versa can be set up only on a regular account for anyone who meets the minimum age requirement in your country.

For more information about this, you can take a look at the help article How do I manage my Fitbit family account?.

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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This seems like it should be up to the parents if they want their kid to have a versa.

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The terms of service for fitbit state that you must be 13 or over to have an adult account. Parents can't choose to ignore the terms.

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Great to see you around @Bpohler and for your input @SteveH.

I appreciate the feedback and recommend taking a look at the Aloud more watches than Ace to family account request, vote for it and leave your comment.

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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But they can choose with their wallet and not buy any fitbit products.

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0 Votes

Please fix this feature.

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@SunsetRunner   There is a Feature Suggestion asking for other devices on the Family Account.  You should vote for this suggestion and leave a comment.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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