Setting up Versa in family account

[SunsetRunner]

Hi there. Why can't I set up a Fitbit Versa as my Child's gadget under her child account? Why is it only available for Fitbit Ace?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @SunsetRunner.

As you might know, Fitbit Ace is the only tracker Fitbit has for kids and, therefore, is the only one that a kid account will accept. The Versa can be set up only on a regular account for anyone who meets the minimum age requirement in your country.

For more information about this, you can take a look at the help article How do I manage my Fitbit family account?.

If you need anything else, feel free to let me know. 

[SunsetRunner]

This really isn’t helpful at all! From reading all these posts it seems like it’s something FitBit are very aware of and refuse to do anything about it. Surely it’s a back-end change on Apps and Website to click as an available option. Shouldn’t have to take months to correct. I’ve now deleted my child acount, over a week ago & log on to see it still reflects there. How long will this take now? I’m at my wits end with FitBit & about to lose my patience. The support feedback is all on auto cue and not much gets done. I’ve now wasted time and money on a gadget that sits in my child’s bottom draw! Incredibly short sighted. The first category on your support community should be “Why not to get a FitBit”. Time to take it to social & traditional media & expose FitBit?

[MamanreBelle]

You can't be serious! 

Super sporty kids, needs a good waterproof watch. Mine saved up for it and now he can use it????