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Setting up Versa is taking way too long

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‎04-18-2019 19:02

‎04-18-2019 19:02

I have a Fitbit Blaze and bought a Versa; however, it is on 31% after 1.5 hrs and instructions said it would take 30 minutes!  What should I do?

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‎04-18-2019 19:35

‎04-18-2019 19:35

Did you set up wifi?  If you didn't set up wifi, the update runs on Bluetooth it takes hours.  I was only at 70% after more than two hours.  It was faster for me to cancel it and set up wifi and start over.  Wifi takes a bit longer than the 30 minutes, but not that much.

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‎04-23-2019 08:41

In response to nurseshelly

‎04-23-2019 08:41

@GeeBee6 It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with the setup issues that you are experiencing with your Fitbit Versa.

 

I would like to know if the issue persists or if it your Versa could be set up after following the workaround that shared @nurseshelly.

 

In the meantime, please make sure to follow the setup process as described in this help article.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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