Setting up my Versa 2 to my MacBook Pro

[syncmacbookpro]

So, I just got a Versa 2 to replace my Charge HR which has recently died, only to discover that my phone (Samsung S5, 6 yrs old) isn't compatible with the Versa 2 because it doesn't have the latest Samsung update. So while I'm waiting to upgrade my phone (it is dying) I was told that I should be able to connect the Versa 2 to my MacBook Pro. I've got the FitBit Connect app on my MacBook Pro and noticed that the Versa 2 doesn't come with a dongle... I've checked and my Bluetooth LMP Version is (0x9). I've tried to pair the Versa 2 but when I click on the Versa 2 option when you have to choose your device, it keeps coming up with a loading circle. Does this mean that I need a dongle? Am I doing something wrong?

[SilviaFitbit · Accepted solution]

Welcome to the Community @syncmacbookpro. Thank you so much for mentioning that you've contacted our Support team. 

I appreciate the details mentioned and the troubleshooting tried. 

Currently, your Versa 2 can be set up only a compatible Android phone, iPhone, or iPad to use Fitbit Versa 2. For more information about supported devices and operating systems check this article. 

Hope you're able to set up your Versa 2. I'll be around if you need further assistance. 

[syncmacbookpro]

Thankyou so much! I managed to get the Fitbit set up using another phone. 

So you said that I couldn't set up the Versa 2 with my laptop, but can I still sync it to my laptop now that it's set up?

[SilviaFitbit]

@syncmacbookpro Thanks for getting back. 

Now that your Versa 2 has been set up to your account, you should be able to sync without problem. You can learn more about it by checking this article: How do Fitbit devices sync their data? 

I'll be around if you need further assistance. 

[vishnun]

I've been trying to sync my Versa 2 with my desktop app on Mac.
The device is already setup on my phone.
However, the mac app doesn't even show Versa2 as a tracker for me and I'm not able to connect and transfer music.

[electron98]

I'm having the same problem.  I want to set up a versa 2 on my mac....but fitbit connect doesn't even have versa 2 as an option.  Already 30 minutes to discover how to take my old HR off my account - and now this.  Pretty crummy.

[SilviaFitbit]

@syncmacbookpro and @vishnun Welcome to the Community. 

@vishnun I would like you to make sure you're following this procedure to transfer music. Since your Versa 2 is already connected to your account, you don't need to set it up again. 

@electron98 It's nice to see you on the Community. Thanks for the details mentioned. In this case, you will need to set it up using a supported mobile device. 

Keep me posted. 

[vishnun]

Yes. I figured it out. The issue was that my watch wasn't connected to 2 G
wifi. I had connected it to 5G and it wasn't working. So I thought I need
to set it up again.

But i didn't need to. I was able to transfer the music once I switch to the
2G network.

[SilviaFitbit]

@vishnun Thanks for getting back. I'm glad to hear that once you switch to the 2G network, you were able to transfer music. 

I'll be around if you have any additional questions. 

[LZeeW]

@beccaslan   I'm sorry, but you can't sync a Versa 2 with a MacBook.  Syncing a Fitbit with a Mac (laptop or desktop) requires software called Fitbit Connect.  The Versa 2 isn't compatible with Fitbit Connect.  Not at all.  If you are an Apple product user, you need an iPhone/iPad that supports iOS 13 or newer.  Don't buy a dongle.