Setting up versa

[Kat70]

Setting up new Versa. It needs an update. It gets as far as 5% and then doesn’t go further. Very frustrated. Tried multiple times. 

[WendyB]

Try this

1) Restart your device

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

In your smartphone, with your Bluetooth turned off,
1) Go to your Setting >Application Manager > Fitbit App
2) Clear Cache and Clear Data and Uninstall
3) Reinstall the app, and allow the app to turn on your smartphone's Bluetooth when prompted

In your fitbit app, go to your device, and:
1) Turn ON All-Day Sync
2) Turn OFF Always Connected phone support

[AlejandraFitbit]

A warm welcome to the Forums @Kat70 and @WendyB thanks for stopping by.

I would like to know if you keep having issues pairing your Versa? Did the instructions provide by our friend work?

Hope to hear from you soon.