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Settings app doesn't show all the options

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‎07-20-2020 06:55 - last edited on ‎07-24-2020 16:50 by Fitbit Moderator

‎07-20-2020 06:55 - last edited on ‎07-24-2020 16:50 by Fitbit Moderator

Hi. I just got a new Versa Lite last night because my old one was broken, so fitbit sent me a new one. On my old watch, I was able to customize the left button, which gave me the option to enter Sleep mode and Do not disturb mode. When I went into my Settings on the watch, I was also able to access all of these settings. However, on my new watch, when I go into Settings, it ONLY shows me “Brightness, Display Awake, Vibrations, Heart Rate, and Notifications.” This is incredibly annoying!!! Does anyone know why for some reason my new Fitbit just isn’t showing HALF of the settings that I had on my old Fitbit? It’s prohibiting me from customizing the watch the way I was used to for a year.

 

Moderator Edit: Clarified subject

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‎07-24-2020 16:54

‎07-24-2020 16:54

Hi @bellarosej. A warm welcome to the Community Forums.

 

Thanks for bringing this to my attention, as well for your efforts while troubleshooting your watch to get all the options in the Settings app. I'm sorry for this inconvenience. I went ahead to request a case on your behalf but I was told that you were already receiving assistance from the Support team via email. Please keep an open communication with them and don't hesitate to reply back if you have more questions.

 

See you around.

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