Shipping of fitbit versa 3

[Artas207]

I was told via e mail that my versa 3 has been shipped but when I checked,it still at their premise’s. they use the term shipped instead it still in their place,very disappointing. I need it urgently to monitor my health and my ionic can no longer be use. What I need to do to fasten the shipment?

[Odyssey13]

Hi @Artas207  you can't make the process go faster. It could be that it's waiting to be picked up by the shipper.

[Artas207]

it is not a problem of the shipper,i contacted the shipper they can’t do anything unless fitbit release the shipment to them. So how do i push fitbit in this matter?

[Artas207]

Is there any for me to communicate with fitbit Malaysia personnel? 

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US