help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shoeing HR when is off from wriest

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2019 10:16

‎05-14-2019 10:16

Hello,

My Fitbit Versa is traking my HR even if it is on a table and I am not wearing it.

 

The green light is on and it shows 72btm

 

Thank you!

 

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-15-2019 12:21

‎05-15-2019 12:21

@Userici This is quite normal. If Versa can "see" any surface especially reflective one, it can get confused. To avoid this problem, I place by tracker on the side or belly up. 🙂 The sensor lights go off immediately. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎05-15-2019 12:43

In response to Marrrmaduke

‎05-15-2019 12:43

@Marrrmaduke thank you for the answer, but the sensor should indicate the heart rate, how can it be accurate if the sensor measure the heart rate of any surface, even if it isn't reflective.

 

Best Answer
0 Votes

‎05-15-2019 12:46

In response to Userici

‎05-15-2019 12:46

@Userici The sensor is actually pretty accurate. I had it tested against chest strap. But, as I say there are no things that are perfect. If it stays on your had, it will be pretty accurate. I know it's not what you would like to hear, but I cannot offer bulletproof solution here. 🙂 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes