Short battery life on Versa.

[EKsand]

So, how does one get Fitbit to actually replace a bad / defective Versa?  I have done all their recommendations, reset and restarted the device, turned off all apps and notifications, done their required "battery test " steps and had them track all of that, and even with a 100% charge to begin with and then no use, apps or notifications at all, the Versa lasted less than 35 hours before total battery depletion.  Been like this since day one of purchase.

Now Fitbit wants to check on my "warranty status" and sends me another bulleted list of things to complete, which I have done.  Costco return policy is 90 days, and I am on Day 88 of ownership.  Fitbit's "limited warranty" is 1 year - but although they initiated a case # and sent me instructions about the "battery test" (which I had already done 3 or 4 times, following the suggestions in these forums), now the emails from Fitbit to me regarding the issue have ceased, they seem to be ignoring the issue - maybe waiting for my Costco return timeline to expire, and then tell me tough luck? Fitbit customer service (where they tell me, my "happiness and satisfaction are our top priority and we want to do everything in our hands to provide you with the best information") has gone silent.  No follow-up emails with a resolution. Very frustrating.  Not to mention they treat customers like technology-challenged neophytes, like we can't follow product directions or use simple items like a Fitbit properly (they assume "user error" even for competent users? What about product malfunction?).

So, a long vent to the question - how does anyone get Fitbit to actually replace the defective product? Hello, Fitbit . . .??

Moderator Edit: Clarified Subject.

[Julia_G]

Hi, @EKsand, I feel confident that Fitbit will honor your warranty, but they do need to have procedures to follow to make sure that the device really is faulty.  I am sure that you have read and followed instructions, etc, but you would probably be surprised at how often it really is user error.

You can continue your case with Fitbit, of course.  I must say, however, that if it were mine, I would simply exchange it at Costco during their return window.  That would provide you with the quickest solution.

Welcome to the forums!

[MarcoGFitbit]

Hello @EKsand thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Julia_G, thanks for your insight about this situation. 

@EKsand, I appreciate your participation in the Forums and for sharing your experience with us. Please ntoe that replies from our Support Team might take from 24-48 hours due to the volume they have to handle. As @Julia_G  mentioned, as you have already performed the tests our team requested and if you have already provided information regarding the Versa's warranty, we feel confident our team will provide a satisfactory response. 

Note that each Fitbit device comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.