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Should I update the firmware version of my replacement device?

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‎07-14-2020 13:42 - last edited on ‎07-15-2020 13:27 by Fitbit Moderator

‎07-14-2020 13:42 - last edited on ‎07-15-2020 13:27 by Fitbit Moderator

Hi,

 

I just received a Reconditioned pebble replacement for my last versa that died after a Factory reset done after I did a software update. I would like to update my firmware but, I'm fearing that the same thing will happen to this unit. Please advise.

 

Moderator Edit: Clarified subject

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‎07-15-2020 13:26

‎07-15-2020 13:26

Hi @Kenn.Sanchez, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention, I'm happy to know that you received your replacement device. We always recommend our users to keep everything up to date, from the mobile device operating system version to the Fitbit firmware version. If you experience difficulties after this procedure, please do not hesitate to contact me back so we can move forward.

 

You can learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Also, you can try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? if you experience an issue during the process.

 

I'll be here, let me know if you have any additional questions.

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2 REPLIES 2

‎07-15-2020 13:26

‎07-15-2020 13:26

Hi @Kenn.Sanchez, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention, I'm happy to know that you received your replacement device. We always recommend our users to keep everything up to date, from the mobile device operating system version to the Fitbit firmware version. If you experience difficulties after this procedure, please do not hesitate to contact me back so we can move forward.

 

You can learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Also, you can try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? if you experience an issue during the process.

 

I'll be here, let me know if you have any additional questions.

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‎07-15-2020 20:27

In response to RicardoFitbit

‎07-15-2020 20:27

I believe you are the one that I spoke to when I called Fitbit the other day. I'm having problems updating it because at one time it showed on the app that I needed an update and for some reason nothing shows up on the Windows version Fitbit app. I can't even update clock faces or add apps to the Versa. I have the latest update on Windows 10 and it's a new computer. I don't get technology anymore, it drives me crazy. Please advise. Period.
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