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Should Versa be sent to Birmingham address?

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‎04-30-2019 00:22 - last edited on ‎04-30-2019 12:05 by Fitbit Moderator

‎04-30-2019 00:22 - last edited on ‎04-30-2019 12:05 by Fitbit Moderator

I've been in email discussions with Customer Services about an issue with my Versa. They've told me to return it to them in the Netherlands for them to resolve it, however the prepaid label they've sent me is for an address in Birmingham. I've emailed them for clarification however they've not responded (yet). Has anyone else had to do this? I'm wary of sending it in case I'm being duped and my versa disappears into the ether! 

 

 

Moderator edit: updated subject for clarity. 

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‎04-30-2019 12:07

‎04-30-2019 12:07

Thanks for getting back to us @Jac210. I'll be glad to assist you with your Versa return inquiry. 

 

Since this is a customer support inquiry I would suggest to keep in touch with our team to clarify your doubt. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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