I bought my Versa on the day it came out in 2018. I put it on the charger every morning while showering. In late November, the battery began exhibiting bad behavior and three times drained completely overnight. Other times it would be down to about 20 percent in the morning. I contacted Fitbit via chat and received great service. First, the agent read what I posted and did not ask me scripted questions but really just clarifying points. The agent checked the battery information that Fitbit collects when you sync your device and noted there were indications of trouble. They asked me to run a test by plugging the charger into a different outlet in my home, fully charge it and wear it and sync it at least 5 or 6 times during the day. They asked that I turn off some features and I did turn off notifications and glance. I was supposed to wear the device until the battery died. That took 25 hours in my case and then I was to respond to an email they sent following our chat session with the date and time of charge and date and time of failure. Within a few hours I had a response that their data clearly confirmed a battery failure and they would send me a new tracker as my Versa is still under warranty. They also emailed details of how to replace one tracker with another on my account and the usual tracking information on my replacement. I was really pleased with this service. I love my Versa and this was the first and only issue I've had with it, or with my or my wife's other Fitbit devices. Customer service in the tech world is sketchy enough that when you get good service from a company, it needs to be called out.
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