Showing high heart rate of 150 all the time

[Zons7]

Hi,

So I've had my fitbit versa lite for almost 2 years and 2 days ago it started recording high heart rate of 150 or more even though I'm not doing anything. It scared me as I thought something is wrong with me but after checking my pulse realized it's the watch. I'm very disappointed as I had my Garmin 6 years before it started giving me trouble, went over to fitbit cause I liked the look but I think I should go back to Garmin.... I've switched it off for couple hours, I've turned off the heart rate function and then back on and still not working! I want to send it back, how do I do that?

[Lamg · Accepted solution]

Hi

same issue here. Just after warranty period expired 

called Fitbit and no solution 

also my clock face came off and now my sleep isn’t recording!

not made to last!

I had a Alta and the display stopped working again after the warranty period 

won’t be buying another, extremely disappointed with the level of service 

definitely not Amazon!

[Mustang11]

My fitbit Versa is doing the same thing. I have tried everything to reboot it. It also is not tracking my sleep, I feel your frustration. Have you emailed fitbit? Do they have any solutions by chance?

[Lamg]

Hi.
I’ve called Fitbit twice. No solution and frankly couldn’t care less
Their customer service is horrible and they’ll continue to lose customers as a result

Sent from my iPhone

[Zons7]

I'm super annoyed and frustrated with fitbit!!! I won't be buying fitbit
again either!! Guess I'm going back to Garmin!!

[Zons7]

Totally agree!!

[Mustang11]

Thank you for your response. Have a great day!

[klm4iast8]

If I had a watch that lasted for 6 years, I would never leave that brand!  This comes from someone who has had 4 Fitbit’s, two of which died shortly after the one year warranty ran out.

[Lamg]

What a nightmare they are to deal with 

pompous arrogant and zero customer care

The attitude us you bought it now it’s your problem 

junk products but I doubt they’ll do anything about it until they lose market share and their stock plummets and wonder “what went wrong “?

 Have a fantastic day all!