Since upgrade my Versa won’t connect to phone

[TaraHoneybun]

I wondered why I had stopped getting emails from Fitbit with my badges etc so had a look at the app and realised that my Versa hasn’t been synced since august which is when I got my new phone. 

I have done all the troubleshooting that I have found, the Versa is in the charging port after doing a factory reset and it won’t even find the watch for me to start over. I have deleted and downloaded and the app several times and now I’m at a loss. I have no idea what to do next... any suggestions would be appreciated, especially if you’ve had this problem.

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @TaraHoneybun  you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see

[TaraHoneybun]

Thanks, I’ve gotten it sorted now.... 

[JuanJoFitbit]

@TaraHoneybun, welcome to our Fitbit Community. I'm sorry about the connection issues that your Versa experienced with your phone. By the way, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your help @Odyssey13.

I'll be around if any question arises.