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Skin Temperature, HRV, and Breath Rate won't work on my Versa 2

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‎11-18-2021 22:25 - last edited on ‎11-19-2021 03:39 by Fitbit Moderator

‎11-18-2021 22:25 - last edited on ‎11-19-2021 03:39 by Fitbit Moderator

O2 working ok and RHR also working but no Skin temp, HRV, or Breath rate since I purchased it a week ago never worked and have updated the firmware. Customer service has no answers maybe the answer is accept it doesn’t work and cancel premium 

 

Moderator Edit: Clarified subject

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‎11-19-2021 03:45 - edited ‎11-19-2021 03:45

‎11-19-2021 03:45 - edited ‎11-19-2021 03:45

Hi there, @benaus. Welcome to the Community Forums.  We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Thanks for letting us know about this issue. As our Support Team has let you know, we’re aware of it and are working to identify a resolution as quickly as possible. 

We appreciate your patience and understanding. Have a goo day!

Maria | Community Moderator, Fitbit


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‎11-19-2021 13:19

In response to MarreFitbit

‎11-19-2021 13:19

I’ve gone back and deleted each nigh my sleep and manually entered which appears to have fixed the issue as it’s now giving me a sleep score. But now the heart rate and o2 are missing days. Can you confirm this is a health metrics app issue or an issue with the Versa 2 itself. 

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