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Sleep Not Tracking On New Versa Watch

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‎08-15-2018 08:39

‎08-15-2018 08:39

I just got my new versa watch on Saturday and was so excited.  I had a pebble steel and I thought it was the greatest watch ever!  Now before getting the versa I had a Fitbit Flex and never had any problems with it.  It tracked everything perfectly, sleep, steps, water, food, etc.  After setting up my versa and being excited to see my sleep stats which are a main factor why I upgraded I unfortunately did not get ANY.  I changed the watchface to a different one which was not made by Fitbit.  No stats have been tracking.  I have manually been entering sleep times and stats do pop up but no rem, deep sleep etc.  This morning I changed my watchface to a Fitbitch watchface, entered my sleep times and everything popped up.  So this kind of leads me to believe that non Fitbit watchfaces do not allow for sleep tracking there must be a bug or something is wrong.  Tonight I will leave the Fitbit watchface and see if it tracks.l and if it does tomorrow I will change it to a non Fitbit watchface and see what happens.  So ultimately to the Fitbit Staff , does this mean you cannot use non Fitbit watchfaces if you want correct sleep stats?  If this is so it needs to be fixed !!!

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5 REPLIES 5

‎08-15-2018 17:06

‎08-15-2018 17:06

Hello @LouVersaWorld

Not sure if you have seen this user guide, but it may help you out with your problem

user guide

 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-15-2018 18:24

‎08-15-2018 18:24

Appreciate you trying to help but you stayed the obvious and there’s nothing in the manual to solve my problem

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‎08-15-2018 18:32

‎08-15-2018 18:32

Apparently if you use a Fitbit Clockface your sleep stats and stages will work but when you switch to a non Fitbit Clockface the stats and stages DO NOT work which makes no sense because obviously the non Fitbit clock faces are way better.  This glitch needs to be remedied.  I did not buy this watch to manually input my sleep data

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‎08-16-2018 00:21

In response to LouVersaWorld

‎08-16-2018 00:21

Well SOME non fitbit clock faces work fine with sleep because I have been using one since I got my Versa a couple of months ago with only 2 nights missed sleep stages in all that time. Just try a different clock face (not necessarily a fitbit one) and see if that fixes it. 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-16-2018 00:46

In response to NellyG

‎08-16-2018 00:46

Do you have to input your sleeping from-to times or does it auto track so when you wake up, you sync, and everything is there ?  

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