Sleep & Health Metrics not working!-Versa 2

[TwinMomABC]

I'm right there with you Chris Bishop ! My Fitbit Versa has not been reading my sleep or health metrics since July 25, even after completing all the suggested troubleshooting steps, including a Factory reset. I was told that they could not do anything about it except wait for the engineering team to shoot out a new software update & there was no estimated timeframe of that. I just had an update with zero results so I can't imagine it being anytime soon.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @TwinMomABC.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

Our team is aware of this issue with Health Metrics and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

If you have any question, please let us know.

[TwinMomABC]

What about the issue of not reading my sleep?

[EdsonFitbit]

Thanks for your response, @TwinMomABC.

I noticed that you are getting assistance from Customer Support. Please check your inbox over the next days. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Feel free to contact us at any time.

[TwinMomABC]

Any word on this? It hasn't been working for over 3 weeks now. 

[EdsonFitbit]

Thanks for the update, @TwinMomABC.

I updated Customer Support which should be in touch with you as soon as possible.

If you have any question, please let us know.