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Sleep and active minutes issues

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‎08-03-2018 13:14 - last edited on ‎08-05-2018 04:54 by Moderator Alum

‎08-03-2018 13:14 - last edited on ‎08-05-2018 04:54 by Moderator Alum

I've not had an issue before, but noticed last night my sleep did not track. Also, my watch says I have 3 active hours today, but app on phone says 0. Keep trying to sync, but nothing changes. Steps and all other data is syncing just fine.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-05-2018 04:59

‎08-05-2018 04:59

It's great to have you around @seacrett.

 

If your watch didn't record your sleep, I recommend taking a look at the help article Why don't I see sleep stages today?. Keep in mind that you can always manually log your sleep.

 

About the active minutes, please double check that your watch is properly syncing, you can follow the steps in the Why won't my Fitbit device sync? article.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-11-2018 09:59

In response to AlejandraFitbit

‎08-11-2018 09:59

It did fix itself, but not by anything I did.  I even chatted with customer service for about an hour and she finally recommended I send it in for.  Replacement.  I held onto it and after a couple days, it magically started syncing again... I think it was a software glitch or something, as nothing I did could help it.  Thanks 

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‎02-14-2019 06:32

In response to AlejandraFitbit

‎02-14-2019 06:32

My versa will not sync my active minutes or my sleep.  Why should I have to track my sleep manually when I paid $200 for a device to do it for me?  How do I correct this issue?

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