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Sleep details missing since upgrade to 35.70.8.0

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‎05-27-2020 15:39

‎05-27-2020 15:39

My Versa 2 has been providing detailed sleep information for the past 6 months, without issue.  Since I upgraded to 35.70.8.0, I have only received the minimal information.  This is the fifth day in a row with this condition.

 

When I investigate on the "Why did I get basic Sleep Details?" page, it offers suggestions as to what might fix the issue.  I have tried several ideas, without any change.

 

Please provide advice as to how I can get this feature working again.  Thank you!

 

,

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3 REPLIES 3

‎05-29-2020 08:17

‎05-29-2020 08:17

I have also encountered this issue ever since the update...hope they fix it soon! I just got the Versa 2 5 days ago and loved the info...it had me worried when it disappeared...

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‎06-29-2021 20:39

‎06-29-2021 20:39

I’ve been missing the sleep details too. This is why I bought the Versa. I’m really disappointed!!!!

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‎06-30-2021 06:14

In response to Way2busy2

‎06-30-2021 06:14

I was eventually able to fix my problem last year, I believe by restarting the Versa 2 & logging out of the Fitbit app and then signing back in.

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