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Sleep didn't track at all last night

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‎05-06-2019 11:00 - edited ‎05-06-2019 12:00

‎05-06-2019 11:00 - edited ‎05-06-2019 12:00

Have been tracking sleep daily for over two years. No data at all from last night's 7+ hour sleep on iPhone app or website, charged Versa, updated app, synced multiple times since, phone restarted. Otherwise working great. Versa Team - has a new bug emerged related to this? 

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3 REPLIES 3

‎05-06-2019 11:17

‎05-06-2019 11:17

Hi, to accurately monitor your Sleep, your Versa needs at least a time period of 3 hours on continuous sleep logging and resting HR. See also this article about "How do I track my sleep with the Fitbit Device".  

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‎05-06-2019 11:26

In response to SunsetRunner

‎05-06-2019 11:26

It also requires the tracker to have synced since waking up. 

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‎05-07-2019 09:06

In response to Rich_Laue

‎05-07-2019 09:06

@MountainZoe It's great to see you in our Fitbit Community! I'm happy to assist you with the sleep tracking issue that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In addition to the great information that shared my friends @SunsetRunner @Rich_Laue, I'd like you to try to restart your Versa as described in this help article. After this, monitor your sleep and see if the issue gets fixed.

 

Keep us posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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