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Sleep information won't show on Versa 2

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‎02-18-2020 15:01 - last edited on ‎04-06-2020 11:31 by Fitbit Moderator

‎02-18-2020 15:01 - last edited on ‎04-06-2020 11:31 by Fitbit Moderator

Hello, new to the Fitbit community! I recently bought the Versa 2 and the sleep log is showing up in the app, but not on my watch. I have to sync the app/watch about 5-6 times before it shows up on my watch. 

Is there a way to fix this? I feel like for what we pay for these things, it should be streamlined a little better. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎04-06-2020 11:29

‎04-06-2020 11:29

Hi @KCGW, due to the recent events, I apologize for the delayed response. However, it's great to see in the Community. Regarding the sleep information that it's missing on your Versa 2 would like to know if the issue persists or if it got resolved.

 

In the meantime, restart your Versa 2 as described in this help article. After this, monitor your watch and see if the sleep information shows properly.

 

Looking forward to your reply.

JuanJo | Community Moderator

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