Sleep monitor not sharing results with the app

[SteveFryer44]

Me sleep info isnt syncing with my app.. everything else syncs and I know how to do it, but I go into my weekly report and my sleep info hasnt been shared so there is nothing to look at. I can see my hours I slept and if they were light, or deep, or rem or awake and I can see my weekly average on my versa but it wont transfer to the app..

[Guy_]

First simple thing to check is a watch corruption. Restart it and resync.

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears}

Wait for the clock to reappear.

[SteveFryer44]

I did exactly what you suggested and it's not doing anything.. the watch
shows what hours I slept but it wont share the info with my fitbit..if this
cant be fixed I guess I'll be returning it..

[Guy_]

What phone do you have?

If its an Android one try this procedure for future sleeps

Logout of the Fitbit app

In Android phone Settings

Apps

Fitbit

clear Fitbit storage cache [not data]

force Fitbit shutdown [though it doesn't seem to fully go away]

reboot phone

Login to the Fitbit app and sync

[SteveFryer44]

Well I've tried everything you have suggested and nothing seams to work.
I'll be taking it back to best buy and buying a different brand.. this is
only the first problem I wrote about I had many issues but this one is the
one I need the most and it's not working..

[SteveFryer44]

So I now see that it isnt anything you've told me to do, it's your side that has a sync problem. Why didnt you just tell me that instead of making me reset my phone and my versa, you caused me to have to reload and re download a whole pile of stuff when it was as simple as saying we are having issues and many people have reported a problem as well.. thanks for you help I will be returning this versa asap..you guys sold me a defective product..period..

[Guy_]

@SteveFryer44  The problem you had precedes the Fitbit app problem, which has materialised since.

There's now [January 25th] a bug in the last Fitbit App update for Android phones which stops phones syncing. This is a new issue.

Hopefully they will issue a fix soon. In the meantime if your watch works it will keep data for about a week and best to not make any changes till its fixed.

[SteveFryer44]

Okay my sleep isnt syncing and my heart rate is saying I'm at 111 beats while I'm sitting in a chair meditating..it says my resting rate is 74 but this watch hasnt shown 74 even once today and I've been checking the heck out of it because it's not work ih ng right..

[Guy_]

If the heart rate is way off the watch probably doesn't detect any sleep, so no sleep to sync.

Restart the watch, and make sure the sensors on the back of the watch are clean.

If you don't get a reasonable heart rate probably best to contact Fitbit Support directly. They may be able to help you.

[SteveFryer44]

So I have to go on Twitter to ask a question.. I've cleaned it I've turned
it off, I did factory reset like you guys asked in the beginning and even
reset my phone like I was told to do.. i guess I just take it back and if I
cant do that I'll ask for a refund from Fitbit for a faulty product. I'm
having a holter box put on next week so I'll have proof to show that fitbit
isnt accurate at all.. and I can see my sleep how many min and hrs in deep
or rem or light.. it just wont sync..and now the heat monitor is not
working properly..

[Guy_]

Hi, thanks, but first lets check your current versions to make sure it is correctly setup after the reset

What is your watch firmware version?

On the watch

Swipe left

Click on Settings

Scroll & click on About

Version near the top

What is your Fitbit app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

If your Fitbit App version isn't 3.37.1 then go to the Play Store look for Fitbit and update the Fitbit app

[SteveFryer44]

Hey.. so now my versa 2 wont sync at all. I've tried restarting and all the resets on my phone, it was working except for my sleep data not syncing but now nothing syncs..what do I do besides take it back