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Sleep not recording properly

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‎05-15-2018 12:10

‎05-15-2018 12:10

Another night of not recording sleep properly.  
Here's the log since I started my Versa on Friday. Each night I actually slept between 8-9 hrs.   I have restarted, changed clocks, made sure watch is placed correctly on arm, and last night changed arms.   I've also verified I have the latest firmware.  I lot the Versa, but this is not acceptable.  I don't want to have to return it, but unless this can be corrected, may have to.   Please help with this FITBIT team
Seems like many are experiencing this problem.  Is a fix on its way?
 
TodayTue 7 am - Tue 8 am1 hrs 6 mins
MonMon 4 am - Mon 6 am1 hrs 47 mins
Week of May 7th4 hrs 27 mins avg
5/13Sun 2 am - Sun 6 am4 hrs 8 mins
5/12Sat 7 pm - Sat 9 pm1 hrs 51 mins
5/12Sat 2 am - Sat 3 am1 hrs 2 mins
5/12Fri 10 pm - Sat 12 am1 hrs 53 mins
 
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‎05-15-2018 18:44

‎05-15-2018 18:44

I am having a similar problem with sleep tracking. I know I am not the best sleeper and that it needs 3 straight hours of sleep to track accurately. However, I tend to go to bed around 1030pm and wake up around 615am.

This is recording of last week:

May7 1027pm t0 12.07pm 430am to 731am

May 8 245am to 616am

Wed 141am to 639am

Thu 1023pm to 134am 252am to 613am

Fri 1029pm to 606am YIPEEEEE

This week so far:

Mon 322am to 732am

Tues 339am to 627am

 

I have restarted my Versa twice, I do have the upgraded software as of yesterday. I did also have this problem with my original HR a few years ago! Would love to hear suggestions from the Fitbit crew!

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‎07-12-2018 08:33

In response to pascale

‎07-12-2018 08:33

Once again, my Versa sleep data is not recording correctly.  I went to sleep at 10:36 pm, woke up at 6:36 am and got 2 hours and 13 minutes sleep.  The night before, the data recorded correctly. I did nothing different last night.  This goes on and on with no fix!! What is going on??

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