Sleep not showing on app

[FrancesRH91]

Last night and the night before's sleep isn't showing on the app. I've synced my FitBit no problem, steps and exercise etc. all tracking perfectly but it won't show my sleep from the past two nights. I've unpaired and restarted both the watch and my phone and then repaired and it's still not worked. Any ideas?? I haven't done anything different and there are no other issues. Thanks!

[LiliyaFitbit]

Hi @FrancesRH91, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your sleep isn't showing on the app. Thank you for letting me know that your device is syncing and you can see the rest of the stats. I appreciate your troubleshooting efforts. I understand that you haven't done anything different and recommend doing the following:

1. Please confirm the steps you've tried to restart your device: How do I restart my Fitbit device?
2. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already.
3. Confirm that the watch is snug on your wrist.
4. Verify that your Fitbit app and Fitbit device are up to date. 

It is possible to manually log sleep to reflect the time slept. See instructions in this help article: How do I change my sleep history?

You can find more information about tracking sleep here. 

Please keep me posted.

[FrancesRH91]

Hi Liliya 

Thank you for your reply. My Versa ran a firmware update this morning and the problem seems to have fixed itself now. 

[LiliyaFitbit]

Hi @FrancesRH91, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear the issue has been resolved after your Versa ran a firmware update. Thank you for your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!