Sleep rating and sleep stages not working-Versa

[SunsetRunner]

My versa stopped giving me sleep ratings and showing my sleep stages in REM and deep sleep... there was an update available through FITBIT and have updated it already.. I've also updated the app through the app store but still not doing it.. any suggestions?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[SunsetRunner]

Hello
Yes I've been working with customer service but they still haven't been
able to get my sleep rating to work.. I'm thinking if deleting my account
and starting a new one.

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

If after following the instructions provided by Customer Support you continue having difficulties with your sleep rating, please let them know in order to get further assistance. They will let you know how to proceed.

Have a nice day.