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Sleep score and premium insights not showing

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‎12-08-2019 20:39

‎12-08-2019 20:39

Hello,

 

i am not getting any advanced sleep insights on my Versa 2. I’m on the seven day trial for premium but I’m not even getting a sleep score. All other features seem to be available. I’ve deleted the app, rebooted the device, even changed my country. 

is this a feature country locked? I’m now traveling in Malaysia. 

thank you,

razvan 

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‎12-09-2019 02:50

‎12-09-2019 02:50

Look under the sleep graph @RazvanClaudiu it might tell you why? 

Typically it is either lack of consistant heart rate, the heart rate disabled, or not long enough of a sleep. 

After the update I had to to turn the heart rate back in. 

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