help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep score category no longer showing on Versa 2 device!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2020 16:06 - edited ‎06-05-2020 16:17

‎06-05-2020 16:06 - edited ‎06-05-2020 16:17

Hi, I got a replacement Versa2 yesterday (same model as my previous fitbit). After linking it to the same Android phone via the "exchange fitbit" function, I completed to "system update prompt" and all works well.... EXCEPT for the fact that the new watch/system no longer shows the sleep score on the device. It does still show the score on the phone, but no longer on the watch/device itself. Is there a new setting or has fitbit removed the option to view the score on the device? When I say it no longer shows on the device, I mean the entire "Sleep score category" no longer shows in the Fitbit Today section of the Versa 2 device. Tried restarting device, syncing with phone, wait a night... am not sure what else I can do. Thanks for your help!

 

Just restarted phone as well and the issued was finally resolved .... Phew!!!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-05-2020 17:16

‎06-05-2020 17:16

Exactly the same happened to me. I restarted the watch and it didn't make any difference. But several hours later, I noticed that it had just reappeared. Maybe it takes a new watch some time to do a "deep" sync. No idea, but this post might help someone else with the same issue.

Best Answer
0 Votes