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Sleep score not being tracked on Versa 2

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‎02-23-2021 12:11

‎02-23-2021 12:11

I factory reset my device and also removed the app and installed again. No luck. No sleep score from feb 2nd onwards. 

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‎02-23-2021 18:37

‎02-23-2021 18:37

Welcome to the Fitbit Community @Blashunil0311.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please be aware that you must see sleep stages to see a Sleep Score. There are some factors that can affect sleep stages. I would recommend visiting this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

In addition, you can restart your watch by following these steps.

 

Hope this helps.

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